General Terms and Conditions of the Online Store Ticorat Organization s.r.o.

1. General Information
   • Definition of Terms 1.1.1. The operator of the online service is Ticorat Organization s.r.o., Bulharská 996/20, Vršovice (Prague 10), 101 00 Prague, Company ID 14190095, file number 47348/S, phone: ……, email: ……. (hereinafter referred to as “Ticorat Organization s.r.o.”) on the website www…… (hereinafter referred to as “Website”). 1.1.2. These General Terms and Conditions (hereinafter referred to as “GTC”) define the conditions for using the service (hereinafter referred to as “Service”) provided by Ticorat Organization s.r.o., governing the legal relationship between Ticorat Organization s.r.o. and the end consumer. 1.1.3. The Service provided under these GTC includes the presentation of selected products by Ticorat Organization s.r.o. (hereinafter referred to as “Product”) on the Website, with the option to place an order (hereinafter referred to as “Order”), its preparation for pickup (hereinafter referred to as “Preparation”) at the company’s registered office (hereinafter referred to as “Store”) or delivery of the Order to a designated address (hereinafter referred to as “Delivery Address”) within or outside the Slovak Republic (hereinafter referred to as “Delivery Area”). 1.1.4. Delivery of the Order is understood to mean using available delivery methods through delivery companies operating in the Slovak market. 1.1.5. The end consumer (hereinafter referred to as “Customer”) is any individual, sole proprietor, or legal entity who has agreed to these GTC. 1.1.6. The provision of the Service is reserved exclusively on business days from 08:00 to 18:00, during which time the provider ensures services in accordance with these GTC. The functionality of the Website is available without time limitations, accessible to the Customer 24 hours a day.
2. Service
   • Conclusion of the Contract 2.1.1. Under the Service, a purchase contract between Ticorat Organization s.r.o. as the seller and the Customer as the buyer is concluded at the moment the Customer provides binding consent to the Order by confirming the obligation to pay the purchase price. 2.1.2. Ticorat Organization s.r.o. reserves the right to refuse the fulfillment of ordered products under unusual circumstances (such as excessive quantities of Products or a large number of orders from one Customer). 2.1.3. The Products presented do not constitute a binding offer to purchase under the legal framework of the Slovak Republic. 2.1.4. Orders can be placed by both registered and unregistered Customers.

3. Provision of Service

3.1 Order without Registration

• 3.1.1. It is possible to place an Order for Goods without registration by completing the order form published on the Website and checking the agreement to the GTC.

3.2 Order with Registration

• 3.2.1. The Service allows the Customer to create a customer account (hereinafter “Account”), which provides access to additional features: Favorite Items, Shopping Lists, and Purchase History. Registered Customers may also receive special discounts reserved only for registered Customers. The Customer undertakes to fill in all required information truthfully and completely during registration and confirm that they have read and agree with these GTC. Ticorat Organization s.r.o. handles the provided data in accordance with the data protection law.
• 3.2.2. The Customer can cancel their Account for any reason by sending a request to the contact email address: …….
• 3.2.3. Ticorat Organization s.r.o. reserves the right to cancel the Customer’s Account at any time without prior notice or reason if there is suspicion that the Customer is violating the GTC, legal regulations, or damaging the reputation of Ticorat Organization s.r.o.
• 3.2.4. The Account automatically terminates upon the Customer’s death or the cessation of Service provision by Ticorat Organization s.r.o.

3.3 Order

• 3.3.1. Through the Service, Products can be added to the Cart, and the Order can be confirmed, the delivery method specified, and the payment method chosen. During the ordering process, the Customer fills in contact information (if they are not registered and logged in) and confirms the Cart contents.
• 3.3.2. Product availability depends on current stock levels and is not guaranteed by Ticorat Organization s.r.o. Images of Products are for illustration purposes only.
• 3.3.3. Upon receipt of the Order, the system sends an automatic email to the Customer’s address confirming receipt of the Order, listing the ordered Products, and providing a unique Order number.

3.4 Pickup

• 3.4.1. Once the Products are prepared for pickup, the Service sends an automatic email to the Customer’s email address notifying them that the Products are available for pickup. The email also includes the Order number, which the Customer must present at pickup. Without the Order number, the Products will not be issued to the Customer.
• 3.4.2. Product pickup is available during Service hours exclusively at the company’s registered address or at the address …….
• 3.4.3. Failure to pick up the Products as specified in the Order is considered a breach of these GTC by Ticorat Organization s.r.o.
• 3.4.4. If the Customer fails to pick up the goods by the end of the next business day following the scheduled pickup interval, the Order will automatically be canceled. If the Customer has paid for the Products, the payment will not be refunded and will be considered a contractual penalty for breaching the GTC.

3.5 Delivery

• 3.5.1. After packaging the Products for Delivery, the Service sends an automatic email to the Customer’s email address confirming that the packaged Order has been handed over to the courier. The email also contains the Order number, which the Customer must provide to the courier when receiving the Goods. Without the Order number, the Products will not be issued to the Customer.
• 3.5.2. Products can be prepared for shipping during Service hours. If the Customer places an Order outside of Service hours, the earliest preparation interval for shipping the Products is the next business day.
• 3.5.3. Ticorat Organization s.r.o. is not liable for any delays in Product Delivery caused by force majeure or unforeseen events (such as accidents, road incidents, or vehicle breakdowns).
• 3.5.4. If the Customer fails to accept the delivered Products at the Delivery Address, Ticorat Organization s.r.o. reserves the right to cancel the Order and not deliver the ordered Products. This action is considered a breach of the GTC by the Customer. If the Customer is registered, Ticorat Organization s.r.o. reserves the right to cancel their registration. If the Customer has already paid for the delivery of the Products, they are not entitled to a refund, and the payment is considered a contractual penalty for breaching the GTC.

3.6 Price

• 3.6.1. The price of each Product on the Website is displayed in EUR, including the applicable VAT.
• 3.6.2. Product delivery is charged according to the current price list published on the Website.

3.7 Payment Terms

• 3.7.1. Payment can be made:
  • A) Online through the payment gateway ……, where a link will be sent to the Customer by email to make the payment after the Order is packaged.
  • B) At the company’s headquarters during pickup – by card or cash.
  • C) Cash on delivery – payment upon delivery of the Product.
• 3.7.2. In the case of transaction rejection when paying for Products, Ticorat Organization s.r.o. reserves the right to refuse the delivery of the Product.
• 3.7.3. Ticorat Organization s.r.o. reserves the right not to accept any other payment methods than those specified above.

3.8 Withdrawal from the Contract

• 3.8.1. The Customer has the right to withdraw from the purchase contract without stating a reason within 14 days of receiving the goods purchased via this website. To meet the deadline, it is sufficient for the Customer to send the withdrawal form to the email address: …….
• 3.8.2. In case of contract withdrawal before the Product is delivered, if the purchase price has been paid, the price will be refunded to the Customer no later than 14 days from the date of electronic receipt of the withdrawal. If the contract is withdrawn after the Product has been delivered and paid for, the purchase price will be refunded to the Customer within 14 days of receiving the returned goods.
• 3.8.3. The goods must be returned undamaged, unused outdoors, with original tags, and properly packaged. If the Product is returned damaged, Ticorat Organization s.r.o. has the right to claim damages up to the purchase price of the respective Product.
• 3.8.4. The method of returning the Product in case of withdrawal from the contract follows similar procedures as delivery for complaints.

3.9 Complaints

• 3.9.1. Complaints can be made in person at the company’s registered address during Service hours or in writing. A complaint form is available for this purpose. / Link to the complaint form /
• 3.9.2. The warranty period is six months, beginning on the date the Customer receives the Product. The warranty period refers to the time the Product should retain its utility properties and is not to be confused with the Product’s lifespan, which depends on proper care and the intensity of use.
• 3.9.3. If a Product defect is found, the Customer must stop using the Product and deliver it to the company’s registered address at their own expense during Service hours.
• 3.9.4. The complaint must indicate who is filing it, the subject of the complaint, the recipient of the complaint, date, and signature. The claimed goods must be delivered to Ticorat Organization s.r.o. clean, with a completed complaint form, and proof of purchase.
• 3.9.5. If the complaint lacks the required elements, it will be considered unjustified.
• 3.9.6. The maximum period for handling complaints is 30 days from the date of filing. The Customer will be immediately informed of the complaint result via email or phone. If the complaint is accepted, Ticorat Organization s.r.o. will correct the defect or, if it cannot be repaired, refund the Customer. For rejected complaints, Ticorat Organization s.r.o. will return the goods to the Customer with a written statement. Removable defects are considered those that can be properly and promptly corrected without impairing the utility features of the product.
• 3.9.7. Complaints do not cover normal wear and tear of goods during the warranty period or the associated reduced quality of the product. Ticorat Organization s.r.o. is also not liable for subsequent defects caused by – mechanical or chemical damage caused by the buyer or a third party, – neglect of care for the product or improper handling, – any repairs made by the buyer or third parties, – overloading, – use of the product in unsuitable conditions, – natural changes in materials from which the product is made, or – any damage caused by the buyer, third parties, or any improper intervention.

4. Alternative Dispute Resolution for Consumer Disputes

4.1. The Customer has the right to contact Ticorat Organization s.r.o. with a request for redress if they are dissatisfied with the manner in which Ticorat Organization s.r.o. handled their complaint or if they believe that Ticorat Organization s.r.o. has violated their rights.

4.2. If Ticorat Organization s.r.o. responds to the Customer’s request with a rejection or fails to respond within 30 days from the date of submission, the consumer has the right to file a proposal for alternative dispute resolution with the relevant alternative dispute resolution body in accordance with Act No. 391/2015 Coll. on Alternative Consumer Dispute Resolution.

4.3. The competent authority for alternative dispute resolution with Ticorat Organization s.r.o. is the Slovak Trade Inspection or a legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic. More information can be found at: www.soi.sk , www.mhsr.sk.

5. Supervisory Authority over Ticorat Organization s.r.o.

5.1. The supervisory authority over Ticorat Organization s.r.o. is:

• Slovak Trade Inspection for the offer and sale of goods and provision of services.

6. Personal Data Protection

The Controller processes your personal data in accordance with Regulation (EU) No. 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, which repeals Directive 95/46/EC (General Data Protection Regulation) and Act No. 18/2018 Coll. on the protection of personal data and on amendments to certain acts. Your personal data will be processed by the Controller to the extent necessary to fulfill the Controller’s obligations arising from the Agreement. Without providing personal data, it is not possible to fulfill the Controller’s obligations arising from the Agreement. The legal basis for processing your data will be the Agreement.

In connection with the main purpose of processing, personal data may be processed for additional purposes to the extent required by legal regulations (e.g., obligations related to anti-money laundering or obligations arising from accounting legislation). In these cases, the legal basis for data processing is the Controller’s fulfillment of legal obligations.

Under Act No. 297/2008 Coll. on Protection against Money Laundering and Terrorist Financing and on Amendments to Certain Acts, the Controller is obliged to process personal data for the purposes of preventing and detecting money laundering and terrorist financing, which may include, among others:

• a) identification of the client,
• b) identification of the beneficial owner,
• c) determination of the ownership and control structure of the client who is a legal person,
• d) obtaining information on the purpose and intended nature of the transaction or business relationship,
• e) determining if the client or the beneficial owner is a politically exposed person or a sanctioned person,
• f) identifying the origin of funds or assets in the transaction or business relationship,
• g) determining if the client is acting on their own behalf and ongoing monitoring of the business relationship.

6.2. Data Retention Period: Data will be retained for the period required by legal regulations or as necessary to exercise liability claims (e.g., Act No. 297/2008 Coll. requires retention of documentation for five years from the end of the contractual relationship).

6.3. Your Rights:

• to access information about the extent to which your personal data is processed,
• to request correction of personal data if you find it incorrect or to request the completion of incomplete data,
• to obtain your personal data provided to the Controller in a commonly used electronic format and transfer it to another entity (only if processed by the Controller through automated means),
• to request restriction of processing by the Controller if you contest the accuracy of personal data or if processing is unlawful, or if the Controller no longer needs it but you need it to exercise your claims,
• to request deletion of your personal data if it is no longer needed for the purposes for which it was collected or processed, if it was processed unlawfully, or if it must be deleted to fulfill a legal obligation,
• to lodge a complaint with the supervisory authority if you believe your data rights have been violated.

The supervisory authority is the Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava 27. No automated decision-making or profiling is used in the processing of your personal data.

7. Intellectual Property and Liability

7.1. This Website, along with all its content (texts, design, databases, etc.), is protected by intellectual property rights, including copyright, trade name rights, and trademarks.

7.2. It is permitted to access any part of the Website and print a single copy of any page for your personal use.

7.3. It is prohibited to copy (by printing, storing on a disk, or otherwise), distribute, modify, or otherwise use any material on this Website, except as allowed for permitted use.

7.4. Product images displayed on the Website are for illustration purposes only and may differ from the actual appearance of the Products.

7.5. The Customer or any other user may use the Website only in accordance with the GTC, its intended purpose, good morals, and applicable legal regulations.

7.6. The Customer or any other user must not:

• disrupt the proper functioning of the Service,
• interfere with the content and security of the Service,
• falsify the identity of the Customer,
• attempt to access the Accounts of other Customers.

7.7. Ticorat Organization s.r.o. is not liable for any damages resulting from the use of this Website. This Website may contain hyperlinks to websites operated by third parties. We are not responsible for their content, functionality, or security.

7.8. Ticorat Organization s.r.o. does not guarantee continuous, uninterrupted operation and error-free performance of this Website. We may change any content on this Website, suspend its operation, or terminate it at any time without notifying you.

7.9. Ticorat Organization s.r.o. is not responsible for any loss caused by using or downloading any materials from this Website.

8. Final Provisions

8.1. Rights and obligations not regulated by these GTC are subject to the relevant provisions of the legal regulations in force within the Slovak Republic. The relationships arising from the concluded purchase contract are governed by the relevant provisions of the Commercial Code.

8.2. Ticorat Organization s.r.o. reserves the right to change these GTC at any time without prior notice. The date of the last amendment to the GTC is indicated at the top of this document.